Order fulfilment

Shipping and Delivery

Effective date: 27 July 2026

Delivery method, cost and timing depend on the product, quantity, destination and whether the order requires application confirmation or custom preparation.

1. Delivery area

FuelGuard primarily serves customers in South Africa. Delivery to remote areas, neighbouring countries or other international destinations is subject to courier availability, export requirements and a separate written quotation.

2. Order processing

Orders are processed after acceptance and cleared payment unless approved credit terms apply. Products requiring sizing, custom configuration, fleet preparation or application review will be scheduled after the required information has been confirmed.

3. Delivery charges

Delivery charges may be calculated at checkout, confirmed after the destination is reviewed or quoted separately. Large, fragile, hazardous, remote or cross-border consignments may require specialist handling and additional charges.

4. Estimated timing

Any stated dispatch or delivery period is an estimate unless expressly guaranteed in writing. Timing may be affected by stock availability, production, courier capacity, public holidays, weather, access restrictions or supplier delays.

5. Address and access requirements

The customer must provide a complete delivery address, correct contact details and any site-access or receiving instructions. Additional costs caused by an incorrect address, failed delivery, restricted access or unavailable recipient may be charged to the customer where lawful.

6. Inspection on delivery

Inspect packaging and product condition as soon as reasonably possible. Visible damage, missing parcels or quantity discrepancies should be recorded with the courier and reported to FuelGuard promptly with photographs, the order reference and packaging details.

7. Collection

Collection may be offered by prior arrangement. An order should not be collected until confirmation is issued that it is ready. The person collecting may be required to provide the order reference and proof of authority.

8. Risk and title

Risk and ownership are determined by the applicable quotation, invoice or order confirmation and any mandatory law. Customers should not assume that payment alone changes the agreed delivery or risk terms.

9. Delayed or missing deliveries

Report a delayed delivery through the contact page with the order number. We will check the available courier and dispatch records and advise the next step.

10. Products requiring quotation

DensiTest rollout quantities, AquaTrap sizing, fleet bundles and other application-dependent orders may not be dispatched from a standard online checkout. Delivery arrangements will be stated in the accepted quotation.

Do not accept visibly damaged fuel-testing glassware for operational use. Retain the packaging and photographs so the damage can be assessed.